Keeping you safe with Fraud Alerts

As an RoyalPax Capital Bank customer, you're automatically enrolled in our Fraud Alert program. If we have your mobile number or email on file, you'll automatically be notified of suspicious transaction activity on your RoyalPax Capital Bank Debit or Credit Card Account. 

With Fraud Alerts, we’ll notify you by free text message¹ or email if we spot suspicious activity on your RoyalPax Capital Bank Debit or Credit Card. You can then verify the purchase with a simple text or email reply so you can continue using your card or report it as fraud. If fraud is suspected, we may need to speak with you.

RoyalPax Capital Bank helps keep your card safe with all these protection benefits:

• Account Monitoring 24 hours a day, 7 days a week
• Fraud Alerts
• Chip technology
• Zero Liability² for unauthorized transactions

1 Mobile service with Verizon, AT&T, Sprint, or T-Mobile is required in order to receive free fraud text messages. Customers on other mobile service carriers and international phone numbers are not eligible. RoyalPax Capital Bank , N.A. is not responsible for any charges that may apply outside of the United States.

2 Have peace of mind knowing that RoyalPax Capital Bank , N.A. won't hold you responsible for unauthorized transactions. As an RoyalPax Capital Bank Debit or Credit cardholder, Zero Liability applies to your purchases made with your U.S.-issued Debit or Credit card in the store, over the telephone, online, or via a mobile device. As a cardholder, you will not be held responsible for unauthorized transactions if: 1. You have used reasonable care in protecting your card from loss or theft; and 2. You have promptly reported to RoyalPax Capital Bank , N.A. when you knew that your RoyalPax Capital Bank Debit or Credit card was lost or stolen. If you believe there has been unauthorized use on your account and you meet the conditions above, rest easy knowing you have the protection of the Zero Liability promise. To learn more about additional protections with respect to unauthorized transactions, please contact RoyalPax Capital Bank by calling the number on the back of your card. Zero Liability does not apply to the following (or certain) Mastercard® payment cards: Commercial cards, unregistered prepaid cards or gift cards.

3 Must have a valid email address on file.

4 Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

RoyalPax Capital Bank Debit and Credit Cards are issued by RoyalPax Capital Bank , N.A.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.